IRIS
PICCOLI, Gabriele
 Distribuzione geografica
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Continente #
NA - Nord America 1.952
AS - Asia 1.612
SA - Sud America 1.411
EU - Europa 948
AF - Africa 84
OC - Oceania 19
Continente sconosciuto - Info sul continente non disponibili 2
Totale 6.028
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Nazione #
US - Stati Uniti d'America 1.904
BR - Brasile 1.261
SG - Singapore 594
CN - Cina 549
UA - Ucraina 479
DE - Germania 198
VN - Vietnam 130
HK - Hong Kong 119
FI - Finlandia 82
AR - Argentina 54
IT - Italia 33
ZA - Sudafrica 32
TR - Turchia 31
EC - Ecuador 30
GB - Regno Unito 29
RU - Federazione Russa 29
BD - Bangladesh 21
IN - India 21
IQ - Iraq 20
FR - Francia 19
SE - Svezia 19
MA - Marocco 18
CO - Colombia 17
PK - Pakistan 17
AU - Australia 16
UZ - Uzbekistan 15
CA - Canada 14
MX - Messico 14
KE - Kenya 11
PE - Perù 11
VE - Venezuela 11
ID - Indonesia 10
PY - Paraguay 9
CL - Cile 8
PT - Portogallo 8
AE - Emirati Arabi Uniti 7
AL - Albania 7
JO - Giordania 7
KG - Kirghizistan 7
AT - Austria 6
AZ - Azerbaigian 6
EG - Egitto 6
JP - Giappone 6
NP - Nepal 6
PL - Polonia 6
PS - Palestinian Territory 6
DO - Repubblica Dominicana 5
SA - Arabia Saudita 5
TN - Tunisia 5
UY - Uruguay 5
BG - Bulgaria 4
BO - Bolivia 4
DZ - Algeria 4
IE - Irlanda 4
MY - Malesia 4
SK - Slovacchia (Repubblica Slovacca) 4
BE - Belgio 3
GE - Georgia 3
HN - Honduras 3
IR - Iran 3
JM - Giamaica 3
KW - Kuwait 3
LB - Libano 3
LK - Sri Lanka 3
PH - Filippine 3
SV - El Salvador 3
AM - Armenia 2
BH - Bahrain 2
BY - Bielorussia 2
CI - Costa d'Avorio 2
CR - Costa Rica 2
CZ - Repubblica Ceca 2
ES - Italia 2
EU - Europa 2
HU - Ungheria 2
KR - Corea 2
KZ - Kazakistan 2
NL - Olanda 2
NZ - Nuova Zelanda 2
OM - Oman 2
TG - Togo 2
BA - Bosnia-Erzegovina 1
CG - Congo 1
ET - Etiopia 1
GR - Grecia 1
GT - Guatemala 1
GY - Guiana 1
IL - Israele 1
LT - Lituania 1
MD - Moldavia 1
MK - Macedonia 1
MU - Mauritius 1
NC - Nuova Caledonia 1
NI - Nicaragua 1
PA - Panama 1
QA - Qatar 1
RO - Romania 1
RS - Serbia 1
SI - Slovenia 1
SN - Senegal 1
Totale 6.026
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Città #
Dallas 735
Jacksonville 317
Singapore 277
Princeton 158
Chandler 127
Nanjing 119
Hong Kong 117
Dearborn 91
São Paulo 89
Beijing 75
Wilmington 62
Ashburn 55
Ho Chi Minh City 51
Nanchang 50
Shanghai 48
Rio de Janeiro 43
Belo Horizonte 35
Hebei 34
Changsha 33
Shenyang 33
Tianjin 26
Hanoi 21
Jiaxing 21
Campinas 19
Brasília 18
Porto Alegre 17
Curitiba 16
Santa Clara 16
Salvador 15
Guayaquil 14
San Francisco 13
Tashkent 13
Hangzhou 12
Jinan 12
Ribeirão Preto 12
São José do Rio Preto 12
Caxias do Sul 11
Istanbul 11
Manaus 11
Sorocaba 11
Guarulhos 10
Nairobi 10
Bogotá 9
Cape Town 9
Norwalk 9
Pelotas 9
Toronto 9
Viamão 9
Baghdad 8
Duque de Caxias 8
Hải Dương 8
Johannesburg 8
Kunming 8
Lahore 8
London 8
Londrina 8
Rio Grande 8
Sassari 8
Aracaju 7
Bishkek 7
Casablanca 7
Da Nang 7
Dhaka 7
Florianópolis 7
Lima 7
New York 7
São Gonçalo 7
Amman 6
Bauru 6
Belém 6
Carapicuíba 6
Caruaru 6
Contagem 6
Fortaleza 6
Franca 6
Guangzhou 6
Haiphong 6
Joinville 6
Los Angeles 6
Maceió 6
Manchester 6
Münster 6
Santiago 6
Santo André 6
Sumaré 6
Taubaté 6
Uberlândia 6
Campos dos Goytacazes 5
Changchun 5
Feira de Santana 5
Garanhuns 5
Goiânia 5
Juazeiro do Norte 5
Lisbon 5
Marília 5
Mauá 5
Moscow 5
Mountain View 5
Ningbo 5
Niterói 5
Totale 3.252
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Nome #
HGRM: Bringing Back High Touch Hospitality 138
A Proposed Knowledge Management Cycle for University Organizations 102
E-Commerce, Web 2.0 and Entrepreneurship: Opportunities in the U-Space 101
Customer Relationship Management – A Driver for change in the Structure of the US Lodging Industry 95
Creating and Sustaining IT-Enabled Competitive Advantage 95
Custom Made Apparel at Lands’ End 95
Carnival Cruiselines 94
IT-Dependent Strategic Initiatives and Sustained Competitive Advantage: A Review, Synthesis, and an Extension of the Literature 93
Information Systems for Manager: Text and Cases 93
Strategic impacts of IT-enabled consumer power: Insight from Internet distribution in the U.S. lodging industry 93
Atlantis Paradise Island Resort and Casino: Improving Performance with a new Vision and Mission 92
Net-Based Customer Service Systems: Evolution and Revolution in Website Functionalities 92
A Call to Engagement: Moving beyond User Involvement in Order to Achieve Successful Information Systems Design 91
Customer Service and Network Completeness 91
I Am My Own Database 90
The Impact of Technology 87
Profiting from customer data: A proposed research Agenda 87
Electronic Commerce: Markets and Users 86
Customer-Managed Interactions: A New Paradigm for Firm-Customer Relationships 85
Assessing Managerial Impact in Virtual Teams: Possible Directions for Future Research 84
Hilton Hotels: Brand Differentiation through Customer Relationship Management 84
Wyndham International: Fostering High-Touch with High-Tech 84
Web-Based Virtual Learning Environments: A Research Framework and a Preliminary Assessment of Effectiveness in Basic IT Skills Training 84
Making IT Matter: A Managers Guide to Creating and Sustaining Competitive Advantage with Information Systems 84
Custom Made Apparel at Lands’ End 83
Virtual Teams: Team Control Structure, Work Processes and Team Effectiveness 83
Virtual Teams: A Review of Current Literature and Future Research Directions 82
Computer Self-Efficacy and Motivation to Learn in a Self-Directed Online Course 82
Trust and the Unintended Effects of Behavior Control in Virtual Teams 82
Web-Based Training in the Hospitality Industry: A Conceptual Definition, Taxonomy and Preliminary Investigation 82
Social media affordances: Enabling customer engagement 81
Dartcor Management Services 81
When Malleable Information Technologies Meld with Organizational Routines: An Affordance Perspective 80
Internet-Based Customer Service Systems: What Are They and When Are They Successful? 80
Outrigger Hotels and Resorts: A Case Study 79
Effectiveness of Virtual Learning Environments in Basic Skills Business Education: A Field Study in Progress 79
Virtual Teams: Managerial Behavior Control's Impact on Team Effectiveness 77
Data Completeness: A Key to Effective Net-Based Customer Service Systems 76
Open Voucher and the tourist season in Sardinia 76
Antecedents of IT Dynamic Capabilities in the Context of Digital Data Genesis 76
The competitive impact of information technology: can commodity IT contribute to competitive performance\&quest 76
The Value of Academic Research to the Hospitality Professional: A General Discussion and the Case of Information Systems Research 76
TripIt: The Traveler’s Agent 75
Canyon Ranch 75
Marketing Hotels Using Global Distribution Systems Revisited 75
Marketing Strategies in Virtual Worlds 75
Brohman, M. K., A. Parasuraman, G. Piccoli, and R.T. Watson. “Network-based customer service systems: a half-time report from the field 74
Custom Made Apparel and Individualized Service at Lands’ End 74
The Customer Service Life Cycle: A Framework for Internet Use in Support of Customer Service 74
A framework for evaluating the business value of customer data in hospitality 73
Antecedents to Team Member Commitment from Near and Far: A Comparison between Collocated and Virtual Teams 72
Knowledge Management in Academia: A Proposed Framework 71
Process completeness: strategies for Aligning service systems with customers' service needs 71
Customer Relationship Management 70
A Design Theory Approach to Building Strategic Net-based Customer Service Systems 69
Toward a Theory of IT-enabled Customer Service Systems 68
Impact of Mobility and Timing on User-Generated Content 67
Essentials of Information Systems for Managers 67
Value co-creation in inter-firm partnership: the role of IT 67
IT-dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature 67
Information Systems for Manager: Text and Cases, 2nd edition 67
Information Systems Design: A Systematic Way to Analyze IT in Your Business 67
IT-dependent Strategic Initiatives and Sustained Competitive Advantage: A Review and Synthesis of the Literature 66
The Strategic Value of Information: A Manager’s Guide to Profiting from Information Systems 66
Degrees of Agility: Implications for Information Systems Design and Firm Strategy 62
Customer-Managed Interactions: The Role of Personal Information in Relationship Management 60
Web-site Marketing for the Tourism Industry: Another View 59
Harvesting External Data: The Potential of Digital Data Streams 59
Managing value co-creation in the tourism industry 59
Virtual Learning Environments: An Information Technology Basic Skills Course on the Web 58
STA Travel Island: Marketing First Life Travel Services in Second Life 58
Investigating Multilevel Relationships in Virtual Teams: An application using Hierarchical Linear Modeling 57
Using Information Technology to Improve Customer Service: Evaluating the Impact of Strategic Opportunities 55
Rice Epicurian Shopping: Decadence or Destiny 55
Understanding Project Survival in an ES Environment: A Sociomaterial Practice Perspective 52
Profit From Customer Data by Identifying Strategic Opportunities and Adopting the ‘Born Digital’ Approach 51
NCSS Process Completeness: Construct development and preliminary validation 51
DSL Provisioning: Redefining 'Customer Service' 48
Making IT Matter in Hospitality: A Framework for Evaluating the Sustainability of IT-dependent Competitive Advantage 44
Totale 6.029
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Categoria #
all - tutte 26.854
article - articoli 0
book - libri 0
conference - conferenze 0
curatela - curatele 0
other - altro 0
patent - brevetti 0
selected - selezionate 0
volume - volumi 0
Totale 26.854
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Totale Lug Ago Sett Ott Nov Dic Gen Feb Mar Apr Mag Giu
2020/2021204 0 0 0 0 0 0 79 0 46 79 0 0
2021/2022293 27 0 0 3 0 0 5 19 33 16 29 161
2022/2023311 81 0 0 15 43 49 0 42 55 2 15 9
2023/2024126 20 6 1 5 4 4 0 2 0 8 8 68
2024/20251.989 5 0 94 46 57 44 37 452 869 266 80 39
2025/20261.681 60 627 349 510 90 45 0 0 0 0 0 0
Totale 6.029