Customer Relationship Management – A Driver for change in the Structure of the US Lodging Industry / Piccoli, Gabriele; Oconnor, P; Capaccioli, C; Alvarez, R.. - In: THE CORNELL HOTEL AND RESTAURANT ADMINISTRATION QUARTERLY. - ISSN 0010-8804. - 44:(2003), pp. 61-73.

Customer Relationship Management – A Driver for change in the Structure of the US Lodging Industry

PICCOLI, Gabriele;
2003

Customer Relationship Management – A Driver for change in the Structure of the US Lodging Industry / Piccoli, Gabriele; Oconnor, P; Capaccioli, C; Alvarez, R.. - In: THE CORNELL HOTEL AND RESTAURANT ADMINISTRATION QUARTERLY. - ISSN 0010-8804. - 44:(2003), pp. 61-73.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11388/145864
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