The Customer Service Life Cycle: A Framework for Internet Use in Support of Customer Service / Piccoli, Gabriele; Spalding, B. R; Ives, B.. - In: THE CORNELL HOTEL AND RESTAURANT ADMINISTRATION QUARTERLY. - ISSN 0010-8804. - 42:(2001), pp. 38-45.

The Customer Service Life Cycle: A Framework for Internet Use in Support of Customer Service

PICCOLI, Gabriele;
2001-01-01

2001
The Customer Service Life Cycle: A Framework for Internet Use in Support of Customer Service / Piccoli, Gabriele; Spalding, B. R; Ives, B.. - In: THE CORNELL HOTEL AND RESTAURANT ADMINISTRATION QUARTERLY. - ISSN 0010-8804. - 42:(2001), pp. 38-45.
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11388/145865
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