This study analyses tourists' stated loyalty to a tourism destination within a multidimensional framework and with various definitions of loyalty. The empirical data were collected via a survey administered at the end of a trip at the main ports and airports on the island of Sardinia during the low and high seasons, in 2012. A logit specification is employed to estimate the factors influencing loyalty, defined as both the unconditional and conditional probability of returning to Sardinia. The empirical findings highlight that overall satisfaction and several satisfaction items are key determinants of the stated loyalty. Also, the past loyalty to the destination is a significant factor that positively influences future behaviour. The same factors also affect recommendation to visit the destination.

Repeated behaviour and destination loyalty / Meleddu, Marta; Paci, Raffaele; Pulina, Manuela. - In: TOURISM MANAGEMENT. - ISSN 0261-5177. - 50:(2015), pp. 159-171. [10.1016/j.tourman.2015.01.032]

Repeated behaviour and destination loyalty

MELEDDU, Marta;PULINA, Manuela
2015-01-01

Abstract

This study analyses tourists' stated loyalty to a tourism destination within a multidimensional framework and with various definitions of loyalty. The empirical data were collected via a survey administered at the end of a trip at the main ports and airports on the island of Sardinia during the low and high seasons, in 2012. A logit specification is employed to estimate the factors influencing loyalty, defined as both the unconditional and conditional probability of returning to Sardinia. The empirical findings highlight that overall satisfaction and several satisfaction items are key determinants of the stated loyalty. Also, the past loyalty to the destination is a significant factor that positively influences future behaviour. The same factors also affect recommendation to visit the destination.
2015
Inglese
50
159
171
13
http://www.sciencedirect.com/science/article/pii/S0261517715000357
Esperti anonimi
Repeated behaviour; Motivation and satisfaction; stated loyalty
Internazionale
No
Meleddu, Marta; Paci, Raffaele; Pulina, Manuela
Repeated behaviour and destination loyalty / Meleddu, Marta; Paci, Raffaele; Pulina, Manuela. - In: TOURISM MANAGEMENT. - ISSN 0261-5177. - 50:(2015), pp. 159-171. [10.1016/j.tourman.2015.01.032]
info:eu-repo/semantics/article
1 Contributo su Rivista::1.1 Articolo in rivista
262
3
none
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Utilizza questo identificativo per citare o creare un link a questo documento: https://hdl.handle.net/11388/45648
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