Wine tourism destinations are growing in popularity not only for wine tasting expe-riences but also for the wineries’ aesthetic and authentic rural appeal, which are increas-ingly valued and sought-after by a wider range of wine tourist markets. This study sug-gests and tests an empirical model where both various servicescape dimensions (i.e. physical environment, facilities, and personnel interaction) and perceived level of au-thenticity (i.e. object-based authenticity and existential authenticity) are considered as determinants of wine tourists’ satisfaction and different types of behavioural intentions. Specifically, multiple regression analysis was conducted on a sample of 267 valid ques-tionnaires collected from winery visitors in the region of Sardinia in 2015. Theoretical and managerial contributions on how to design and manage wine tourism experiences for wine tourist markets are discussed, and suggestions for future research are given.

The influence of servicescape and perceived authenticity on winery visitors’ satisfaction and their behavioural intentions / Napolitano, Ester; Del Chiappa, Giacomo; KyoungJin Kim, Aise. - In: MERCATI E COMPETITIVITÀ. - ISSN 1972-4861. - 3:(2019), pp. 71-97.

The influence of servicescape and perceived authenticity on winery visitors’ satisfaction and their behavioural intentions

Ester Napolitano;Giacomo Del Chiappa;
2019

Abstract

Wine tourism destinations are growing in popularity not only for wine tasting expe-riences but also for the wineries’ aesthetic and authentic rural appeal, which are increas-ingly valued and sought-after by a wider range of wine tourist markets. This study sug-gests and tests an empirical model where both various servicescape dimensions (i.e. physical environment, facilities, and personnel interaction) and perceived level of au-thenticity (i.e. object-based authenticity and existential authenticity) are considered as determinants of wine tourists’ satisfaction and different types of behavioural intentions. Specifically, multiple regression analysis was conducted on a sample of 267 valid ques-tionnaires collected from winery visitors in the region of Sardinia in 2015. Theoretical and managerial contributions on how to design and manage wine tourism experiences for wine tourist markets are discussed, and suggestions for future research are given.
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Utilizza questo identificativo per citare o creare un link a questo documento: http://hdl.handle.net/11388/247888
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