Unicità della persona, integrazione dei servizi, interventi sconcertanti: un'analisi empirica sugli esiti inattesi dell'aiuto professionale dell'assistente sociale

This thesis seeks to find out what leads to disoriented and irrational behaviour by the subjects of a social worker. Sometimes conventional solutions to tackle the problem may not give the expected results but may however, lead to unintentional detrimental consequences, (defined as "disconcerting interventions"). In other words, interventions which have led a person to become confused, with emotional and irrational effects; and a subject who is unable to understand the situation correctly. Through the analysis of ten case studies, issues such as the level of integration of services and consultation; the circular relationship between cause and effect; case management; and care and documentation of the evaluation phase are evident. They may be related to the risk of disconcerting interventions, especially in the presence of families with multiple and complex needs. However, professionals should not avoid creating opportunities to address situations since they have limitless potential, autonomy and the capability to make choices.